For the moment we accept the following payment methods.

• MasterCard
• Visa
• Bancontact (Belgium)
• Ideal (Netherlands)
• Apple Pay
• Google Pay
• American Express

Once our customer care team has approved the return/refund, it can take from 1 to 4 days to arrive back to you bank account.
If you have not received any money after a week from having received a confirmation of your return/refund please contact us at [email protected].

• Shipping costs outside the EU
  Free shipping applies only to destinations within the European Union. All orders shipped to countries outside the EU—including Switzerland, the United Kingdom, and the United States—incur standard shipping fees at checkout.
• Customs duties & import fees
  We cannot prepay or estimate customs duties, taxes, or other import fees on your behalf. Customers are fully responsible for any charges levied by their country’s customs authority.
• Liability for unpaid duties
  If a shipment is refused or returned because the recipient declines to pay the required duties or fees, we will refund the cost of any items we receive back—but shipping charges and any customs fees paid by Inakono will not be reimbursed.

We appreciate your understanding and recommend checking your local customs regulations before placing an order. If you have any questions, please contact us at [email protected].

Our office and warehouse is located in Brussels, Belgium. We fill and dispatch your orders Monday to Friday. Once your order has been posted you will receive an email with a tracking code with your estimated delivery date.
Approximate delivery dates depends on location. Currently, orders placed to the following locations have the subsequent shipping time:

• Belgium/Benelux 2-3 days
• Spain/France/Germany 3-5 days
• Beyond 4 to 8 days

For orders placed within the EU which take longer than a full week to arrive please contact us and we will be happy to help!

We currently work with the following Carriers:
- Bpost for Belgium (only green delivery fleet in Belgium)
- DPD: UK, Germany, Netherlands and France
- UPS: For the rest of the world.

Depending on your region, whenever you unlock free shipping we will use the default shipping method for the region.

Once you order is placed, you will receive a tracking code from our shipping partner.
If not received please feel free to contact us at or using the form at the end of this page.

We never add single-use plastic to your order. All cushioning and sealing materials are compostable, recyclable, or made from recycled fibers. We strongly believe there is enough plastic in the world and we do not wish to add a single dime more

We’ve invested in a state-of-the-art, in-house machine that transforms surplus—and even our neighbors’—corrugated cardboard into premium cushioning material. This proprietary process not only diverts waste from landfills but also creates bespoke, protective padding for every shipment, perfectly aligning with our circular-economy ethos.

Our shipping boxes are sourced in Poland and are made from Recycled paper and FSC certified.

Whenever possible, we partner with small European workshops many of which are women-owned to foster stronger local economies and reduce transportation emissions.

We prioritize carriers offering carbon-offset programs or optimized route planning to minimize our overall shipping footprint.

Inakono does not produce the products in our inventory. We source artisans and designers who handcraft their items and distribute these works on our website. We prioritise small producers as we believe that our craft(wo)men's work is outstanding. For information on individual items production please refer to the product page :)

At Inakono, we’re committed to delivering exceptional quality and ethical practices at every step. Our pricing reflects:

1. Premium materials & craftsmanship
   • We source only the finest ingredients, textiles, and components to ensure durability, performance, and an elevated user experience.
   • Skilled artisans and manufacturers apply rigorous quality controls—each piece is built to last.
2. Fair payment to our partners
   • We work closely with small-scale producers and family-owned workshops, compensating them with living wages and prompt payment terms.
   • By supporting fair labor practices, we contribute to stronger communities and more sustainable livelihoods.
3. Responsible sourcing & sustainability
   • Environmental stewardship is at the heart of our supply chain—eco-friendly materials, responsible harvesting, and reduced waste all carry a cost that’s built into our pricing.
   • We invest in recyclable or compostable packaging to minimize our footprint.
4. Strict quality assurance & testing
   • Every product undergoes multiple rounds of testing for performance, safety, and longevity—this level of scrutiny requires time and expertise.
5. Transparent operations
   • Our business model is built on honesty: the price you pay directly supports everyone involved, from raw-material growers to skilled finishers.

Yes we would make more money selling crap to you at a lower cost, but we would not sleep right... We believe that true value isn’t just about cost—it’s about integrity, sustainability, and the people behind each product. Thank you for choosing Inakono and for supporting a brand that puts quality and fairness first.

Refund Policy

At Inakono, we want you to love the items you bring into your home. If you're not completely satisfied, you have up to 31 days from the date of receipt to request a return.

To initiate a return, contact us at , and we’ll guide you through the process. The product must be returned in its original condition, with the original packaging and any accompanying documentation.

If you'd like, we can provide a return shipping label. The cost of this label will be deducted from your refund.

Please note:

• Refunds apply to the product(s) returned only; the original shipping cost is non-refundable.
• Returns should be sent to our logistics center at: Rue Heyvaert 191, 1080 Molenbeek Saint-Jean, Belgium.
• Once we receive the return and confirm its original condition through a quality inspection, we will process your refund for the eligible product(s).

If you have any questions about returns, don’t hesitate to reach out. We're here to assist!

Thank you for choosing Inakono to enrich your space.

At Inakono, we strive to ensure every package reaches you safely and intact. If an item does arrive broken, please:

1. Photograph the damaged product (we recommend multiple angles).
2. Email your photos to [email protected]—including your order number in the subject line.

Once we receive and review your images, we’ll open a claim with the carrier. After validating the damage, you’ll have the choice of either:

• A replacement of the same item, or
• A full refund.

Thank you for your patience and understanding. We’re committed to resolving any issue quickly and to your satisfaction.